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Privacy Policy

Privacy Policy

Welcome to www.suvasonline.com. We understand your concerns on collection and dissemination of personal information and security of transactions on this website. We assure you that protecting and securing customers’ personal information and ensuring secure transactions is one of our top priorities. This section lists out the details of privacy policy for accessing this website.

Please note that our privacy policy is subject to change without any prior intimation and we advise you to review the same periodically.

By using this website, you accept and agree to abide by the terms and conditions mentioned in this privacy policy. You also agree to our use and disclosure of your personal information as mentioned in this privacy policy.

If you do not agree with any of the terms and conditions mentioned in this privacy policy, please leave this website immediately.

Collection of device data

When you set up an account with www.suvasonline.com, we collect and store your personally identifiable information (name, e-mail address, phone number, correspondence address, etc.). In addition to this, we collect and store information from time to time (IP address, e-mail and chat history, information from cookies on your hard disk, etc.) as and when you access this website.

By using this website, you agree to authorize www.suvasonline.com to collect and store the above mentioned information and use the same as per the provisions mentioned in this privacy policy.

Use of Information

We use the personal information to enable us to deliver the requested services to you- order execution, product shipment, money collection, etc. We also use the personal information collected to continually improve our service delivery by doing research and analysis on customers’ buying behaviour & activity on our website and accordingly, create and communicate new offerings based on the customers’ previous orders and interests. We store your IP address to administer this website and diagnose any problems with the server.

Use of cookies

A cookie is a small file which is stored on your computer’s hard drive by a website through your browser. This enables the website to recognize and remember certain information specific to the website user, helping the service provider to deliver improved services. We store both permanent and temporary cookies on your hard drive and we assure you that they do not contain any of your personally identifiable information.

SUVAS does not share, sell, rent or trade your personal information with third parties other than as described within this privacy statement.

We accord top priority to protecting the loss and misuse of the personal identifiable information collected and stored by us. We take strict and adequate measures to prevent any unauthorized access to this information. We offer the use of a secure server whenever you access your account information. We do not sell or transfer your personally identifiable information to third parties. However, we may have to share your personal information to comply with any legal process (court orders, subpoena, etc.), which may be without any notice to you.

Links to Other Sites

Our Website may contain links to other websites. Please note that this privacy policy will cease to be applicable as and when you leave our website. If you click on a link to a third party site, including on an advertisement, you will leave our site you are visiting and go to the site you selected. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your personally identifiable information by such third parties, and we cannot guarantee that they will adhere to the same privacy practices as suvasonline.com. We encourage you to review the privacy statements of any other service provider from whom you request services. If you visit a third party website that is linked to suvasonline.com site, you should read that site’s privacy statement before providing any personally identifiable information

Choice/Opt-Out

All registered users with our website have the opportunity to opt-out of receiving marketing and promotional related communications from us. If you have any questions about this privacy policy, please feel free to contact us through our Website or write to us at [email protected]

Cancellation by SUVAS

There may be certain orders that SUVAS cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which SUVAS identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.

Cancellation by Customer

Once an order is placed, it can only be cancelled before it is shipped to the provided destination. Registered customer can always check the status of their order from Track Order option Track Order option available at www.suvasonline.com Once the cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use). Once the refund process is initiated, you will receive the refund amount directly in your account or through cheque.

In case of cancellation pre-dispatch cancellation fees of 2% will be levied and balance 98% will be refunded back to the account.

Gold Coin, Silver articles, Silver Rakhi, and Silver Diamod Rakhi order cancellation is not allowed under any circumstance.

Gold Jewellery cancellation is not allowed, however customer can chose a different product of same/ higher value.

NOTE : In the event that the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest. For any assistance customer can mail to us at [email protected].

Return Policy

SUVAS is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return the order. NOTE: In case of international orders, we do not currently accept any returns or exchange of our products, except for those cases where a defective product has been delivered. You shall return the defective product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. You are required to report the defect within 7 days of receipt of the product either by writing to us on [email protected]. For the refund on the returned defective product please check the section on Refund below. 7- days Return Policy for Domestic orders only : In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you and will get it back to us.

Return Charges

Domestic Order: Our courier partner will collect the order from provided address (within India). Customer need not pay any shipping charges to return the product.

Refund Process

Customers should write to [email protected] within 7 days from the receipt of product.

Customers should not return the product before receiving a confirmation mail from us about the same.

All the products must be returned in their original condition, unaltered and unused.

Provide the invoice/guarantee card into the package for return process. Without the above, returns will not be processed.

For jewellery products, refund is subject to quality confirmation by our quality assurance team and on verification that the packaging of the same is complete with all the documents like diamond certificate & original invoice

To initiate return, send us an email to [email protected], we will share packing instructions to follow and handover the same to courier person. The whole reverse pick up procedure would take at least 7-10 working days. Note down the return tracking number.

NOTE: We shall not entertain any request after 7 days from the date of receipt of the product.

Refund

We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.

Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).

In case the customer pays online then amount will be refunded within 7-15 working days from the receipt of returned product(s) at our warehouse.

Domestic Order

In case of domestic order (where the product is shipped within India) 100% refund will be made.

In case the customer pays online then the amount will be refunded within 7-15 working days from the receipt of the returned product(s) at our warehouse.

In case of COD (Cash on delivery) the amount can be refunded either through cheque or online transfer as NEFT (National Electronic Fund Transfer). The mode of refund depends on the customer's choice:

(a) If customer provides a cancelled cheque with the returned product then the refund can be made within 7-15 working days & amount will be refunded directly into customer's account through online transfer as NEFT.

(b) If customer doesn't provide any cancelled cheque then amount will be refunded through cheque that will be sent by courier at the address provided by customer at time of registering/placing the order. It may take up to 30 working days.␍

International Orders

For international orders, currently we do not provide for refund policy. Although, SUVAS will refund the amount to the customer only under following two circumstances and at the sole discretion of SUVAS.

We will accept the return of only defective product and then subsequently provide for the refund. However, the refund process will be initiated only post inspection and after we get a go ahead from our QA (quality assurance) team. While refunding for the defective product, we will not charge you for shipment (to and fro).

We will refund under those circumstances where our logistic partner has been unable to deliver the product, even after repeated efforts due to the customer's unavailability. Although while making the refund, we will deduct from the amount paid all the costs incurred by us like shipment expenses both to and fro, customs paid and any other charges